UMMI Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with UMMI. Each order is thoughtfully prepared and packaged with care. Please review the information below regarding processing, shipping, delivery, and order issues.

Order Processing

Orders are typically processed within 2–4 business days after payment is successfully received.

Because some UMMI products are handmade, hand-packed, or prepared in small batches, certain orders may require additional processing time.

Business days do not include weekends or major U.S. holidays.

During holidays, product launches, promotional periods, or periods of high order volume, processing times may be slightly longer.

If a significant delay affects your order, we will make reasonable efforts to notify you.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

• delivery destination;
• package size and weight;
• selected shipping method; and
• available carrier rates.

From time to time, UMMI may offer promotional or complimentary shipping. Any applicable conditions will be displayed with the promotion.

Estimated Delivery Times

After your order has been processed, estimated transit times are generally:

Standard Shipping: approximately 3–7 business days

Expedited Shipping: approximately 2–3 business days, when available.

These are estimated delivery times and are not guaranteed unless specifically stated by the shipping carrier.

Processing time is separate from shipping time.

For example, an order with a 2–4 business-day processing period and 3–7 business-day standard shipping may arrive approximately 5–11 business days after the order is placed.

Shipping Carriers

UMMI may use carriers such as USPS, UPS, FedEx, or other available shipping providers depending on the order, destination, cost, and service level selected.

We may choose the appropriate carrier when a specific carrier is not selected at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation containing tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before completing your purchase.

If you discover an error in your shipping address, contact us as soon as possible at:

contact@ummi-shop.com

We will try to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or been transferred to the carrier.

UMMI is not responsible for orders delivered incorrectly because of an inaccurate or incomplete address supplied by the customer.

Returned-to-Sender Packages

If a package is returned to UMMI because of:

• an incorrect or incomplete address;
• an unclaimed package;
• refusal of delivery; or
• another issue attributable to the recipient,

we will contact you regarding available options.

Additional shipping charges may apply if you request that the package be shipped again.

Delayed Packages

Once a package has been accepted by the carrier, delivery timing is generally controlled by the shipping provider.

Occasional delays may occur because of weather, holidays, carrier disruptions, emergencies, or other circumstances outside UMMI's reasonable control.

If your package appears significantly delayed, please contact us and we will assist you with reviewing the tracking information and determining the appropriate next steps.

Lost Packages

If tracking information indicates that a package may be lost in transit, please contact us at contact@ummi-shop.com

We may need to allow the carrier's required waiting period before submitting a lost-package inquiry or claim.

We will work with you and the carrier to determine an appropriate resolution.

Packages Marked "Delivered"

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

1. checking around the delivery location, including porches, garages, mailrooms, and side entrances;
2. checking with household members or neighbors;
3. allowing up to 24–48 hours, as some carriers occasionally mark packages delivered before final placement; and
4. contacting the shipping carrier using your tracking number.

If the package still cannot be located, please contact UMMI and we will assist where possible.

Damaged Packages

If your order arrives damaged, please contact us within 5 of delivery.

Please include:

• your order number;
• a description of the issue;
• photos of the shipping box;
• photos of any damaged packaging; and
• photos of the damaged product.

Please keep the original packaging until the issue has been resolved, as the carrier may require photographs or packaging documentation.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution in accordance with our Returns & Refunds Policy.

Missing or Incorrect Items

If your order contains a missing or incorrect item, please contact us within 5 of delivery at contact@ummi-shop.com

Include your order number and a photograph of the items you received when possible.

We will review the issue and work to correct the order.

Gift Orders

UMMI products are often purchased as gifts.

Please make sure the recipient's shipping information is correct before placing the order.

If you are shipping directly to the recipient, pricing information will not be included inside the package.

Gift messages may be available where indicated during checkout.

Preorders and Made-to-Order Products

Products marked as preorder, personalized, custom, or made-to-order may have longer processing times.

The estimated fulfillment period will be provided on the applicable product page whenever possible.

If your order includes both ready-to-ship and made-to-order items, the entire order may be held until all products are ready unless otherwise stated.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, carrier policies, weather conditions, or applicable regulations.

If we are unable to ship a product to your address, we may contact you and cancel or refund the affected portion of your order.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible at contact@ummi-shop.com.

We will make reasonable efforts to accommodate your request, but orders that have already entered fulfillment or shipped may not be changed or canceled.

Once shipped, our Returns & Refunds Policy will apply.

Contact Us

If you have questions about shipping or your order, contact us at:

UMMI
UMMI GOODS LLC
Email: contact@ummi-shop.com
Website: ummishop.com