Refund policy

UMMI Return & Refund Policy

Last updated: September 25, 2026

At UMMI, every gift is thoughtfully prepared with care. We want you and the mama receiving your gift to love it. If something isn’t right with your order, please reach out and we’ll be happy to help.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, the item must be unused, unopened, and in the same condition in which it was received, including its original packaging, tags, ribbons, and accessories.

For curated UMMI gift boxes, the entire gift box and all included products must be returned together in their original condition. We are unable to accept partial returns of individual products from a gift box.

To request a return, please contact us at contact@ummi-shop.com and include your order number and reason for the return.

Please do not send an order back without contacting us first.

Items That Cannot Be Returned

For health, hygiene, safety, and personalization reasons, certain items cannot be returned once opened or used. These include tea and other consumable products, bath and body products, skincare products, under-eye masks, nipple-care products, opened bath salts, worn socks, burned or used candles, and other personal-care or hygiene products.

Personalized, customized, or made-to-order items are also final sale. This includes any future UMMI products created specifically for a customer, such as keepsake products made from a baby's clothing.

Sale or clearance items may also be marked Final Sale and will not be eligible for return.

Your rights under applicable consumer-protection laws are not affected.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or you received the wrong item, please contact us within 5 days of delivery at contact@ummi-shop.com.

Please include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

If the issue resulted from an error by UMMI or an item arrived damaged, we will work with you to provide an appropriate replacement, refund, or other resolution at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless the product was damaged, defective, or incorrectly sent by UMMI.

Original shipping charges are non-refundable unless the return is the result of our error.

We recommend using a trackable shipping method when returning an order. UMMI cannot be responsible for returned packages that are lost in transit.

Refunds

Once we receive and inspect your return, we will notify you whether the return has been approved.

If approved, your refund will be issued to your original payment method. Please allow approximately 5–10 business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.

Items that are returned used, opened, damaged, incomplete, or otherwise not in their original condition may not qualify for a refund.

Gift Returns

If you received a UMMI gift and would like to request a return, please contact us with the purchaser's name, order number if available, and your shipping information.

Eligible gift returns may be issued as UMMI store credit rather than refunded to the gift recipient in cash.

Refunds to the original payment method can only be issued to the original purchaser.

Order Cancellations

We begin preparing orders as quickly as possible.

If you need to cancel or change an order, please contact us as soon as possible at contact@ummi-shop.com . We will do our best to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

Contact Us

Questions about a return or refund?

UMMI
Email: contact@ummi-shop.com
Order support: Please include your order number when contacting us.