Frequently Asked Questions
What is UMMI?
UMMI creates thoughtfully curated gift boxes for mothers and mothers-to-be. Each box is designed to bring a little comfort, care, and encouragement through pregnancy, postpartum, and everyday motherhood.
What does “UMMI” mean?
UMMI means “mother” in Arabic. The name reflects the heart behind our brand: celebrating motherhood with thoughtful gifts that help moms feel seen, cared for, and appreciated.
Who are UMMI boxes for?
Our boxes are created for moms at different stages of motherhood, including expecting mothers, new moms, breastfeeding moms, and moms who simply deserve a little extra care.
Can I send an UMMI box directly as a gift?
Absolutely. You can have your order shipped directly to the recipient. Simply enter their address as the shipping address during checkout.
Can I include a gift message?
Yes. If gift-message options are available at checkout, you can add a personal note and we’ll include it with the order.
Will the recipient see the price?
Don’t worry—we do not include pricing information inside gift boxes.
Are the products inside every box exactly the same as the photos?
We do our best to accurately represent every UMMI box. Because some products are handmade, small variations in fabric placement, stitching, color, texture, or finish may occur. Occasionally, packaging from third-party brands may also change.
Which UMMI products are handmade?Selected UMMI products are handmade or hand-finished with care. Product pages will identify handmade items so you know exactly what makes each box special.
Are handmade products all identical?
No—and that is part of their charm. Slight differences in stitching, pattern placement, texture, or appearance are normal with handmade products and make each piece unique.
Can I choose the products inside my gift box?
Our boxes are thoughtfully curated as complete collections, so products cannot currently be substituted individually. We may offer customizable options in the future.
Do you offer gifts for expecting mothers?
Yes. Several UMMI collections are designed specifically with mothers-to-be in mind. Look for boxes marked Mama-to-Be or Pre & Postpartum when shopping.
Do you offer postpartum gift boxes?
Yes. Postpartum care is at the heart of UMMI. Many of our boxes include comforting, practical, and self-care items chosen specifically with the fourth trimester in mind.
Do you offer breastfeeding or nursing gifts?
Yes. Our Nursing Mama collection is designed around comfort and support during the nursing stage. Always review individual product ingredients and usage instructions before use.
Are UMMI products safe during pregnancy or breastfeeding?
Product ingredients and instructions are provided wherever applicable. Because every pregnancy and postpartum journey is different, we recommend reviewing ingredient lists and checking with your healthcare professional if you have questions about whether a particular product is appropriate for you.
What if I have allergies or sensitive skin?
Customers should review ingredient and allergen information before using or consuming a product. If you have allergies, sensitive skin, dietary restrictions, or other concerns, we recommend reviewing the manufacturer's information before use.
Are the tea, skincare, and self-care products made by UMMI?
Some UMMI products are handmade by us, while others are thoughtfully selected from independent brands we believe complement the UMMI experience. Each product remains associated with its original manufacturer where applicable.
How long does it take to prepare my order?
Most orders are prepared within 2–4 business days. Because some products are handmade or prepared in small batches, certain orders may take a little longer.
How long does shipping take?
Standard U.S. shipping typically takes approximately 3–7 business days after processing. Delivery times are estimates and may vary depending on the carrier, weather, holidays, or other circumstances outside our control.
Do you currently ship internationally?
UMMI currently ships within the United States. We hope to offer international shipping in the future.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.
What happens if my package is marked delivered but I can't find it?
We recommend checking around your delivery location, with household members or neighbors, and allowing 24–48 hours in case the carrier marked the package delivered slightly early. If it still hasn’t appeared, contact us and we’ll help you review the next steps.
What happens if something arrives damaged?
Please contact us within 5 days of delivery with your order number and photos of the damaged item and packaging. We’ll review the issue and work with you on an appropriate replacement, refund, or other resolution.
What if something is missing from my box?
Please contact us within 5 days of delivery with your order number and, if possible, a photo of the box as received. We’ll make sure the issue is taken care of.
Can I return an UMMI box?
Eligible unopened and unused orders may be returned within 14 days of delivery. Curated gift boxes must be returned complete with all included products and original packaging. Please review our Returns & Refunds Policy for full details.
Can I return just one item from a gift box?
Because UMMI boxes are sold as curated collections, we’re unable to accept individual products from a box as separate returns. Eligible boxes must be returned as a complete set.
Can opened bath, skincare, tea, or personal-care products be returned?
For health, hygiene, and safety reasons, opened or used personal-care, bath, skincare, consumable, and hygiene products generally cannot be returned unless there is a defect or quality issue.
Can I cancel or change my order?
Contact us as soon as possible if you need to make a change. We’ll do our best to help, but once an order has entered fulfillment or shipped, we may not be able to modify or cancel it.
Do you offer custom or personalized gifts?
Not yet, but we’re always working on new ways to make UMMI gifts more personal. Follow us or join our email list to hear about new collections and customization options.
Can I place a large or corporate gift order?
Yes! If you’re interested in ordering multiple UMMI boxes for a baby shower, workplace gift, event, or other occasion, please contact us at [email] and we’ll be happy to discuss available options.
How should I contact UMMI if I need help?
We’d love to help. Email us at [customer-service email] and include your order number if your question is about an existing purchase.